When you are in need of emergency support for your Magento store, we are there to help you.

Our Magento Emergency Help Service is tailored to help you solve technical or operational issues that you may be experiencing or may experience in the future.

Our services are not only designed as a last minute support alternative, but also as a pre-emptive insurance measure for and if problems arise that you can not solve.

Our aim is to offer you emergency assistance to ensure that you do not get stuck in a worst case scenario, or to minimize your website downtime.

Thus if you have a Magento Store or you are in the process of developing a Magento store we encourage you to get the help of our highly experienced Magento programmers, developers and support personnel to help you when you need it most.

Our Magento Emergency Help Services Include Emergency help for:

• Performance issues
• Programming issues
• Implementation issues
• Integration issues
• Hosting issues
• Module and extension issues
• Migration issues
• Upgrade issues
• Or emergency help for any other issues that may arise unexpectedly that may possibly effect you.

Although we aim at addressing all our customer emergency help requests within a 24-48 hour period, our Pre-Paid Magento Emergency Support Customers get priority. Therefore we encourage all Magento store owners, developers or users to pre-purchase our support package to guarantee fast response time.

Approximate Emergency Help Response Time:

• Pre-Paid Magento Emergency Help (min 2 weeks prior to incident service request): 12-24 Hours
• Standard Magento Emergency Help (less than 2 weeks prior to incident service request): 24-48 Hours

Support Time: Up to 12 Hours

Please Note: This service package includes a min of 12 hours of development work, depending on the package that you have purchased. If any additional work is required to undertake the support services required it can be done at our normal hourly rate. If this is the case you will be advised prior to commencing the service and no additional fees will be charged unless we have your consent.

This is generally sufficient to complete the respective project. However, we understand that no custom solution is the same and thus we will look into your requirements in detail prior to commencing the development work on your project. We will inform you in advance if we feel that any additional work will be required that falls outside the boundaries of this solution offering.